America's Best Contacts & Eyeglasses

Bastards.  I want them to get FULL credit for this blog.  Back in October.....let me get all my fingers and toes out here and count.....seven months ago.....two hundred and ten days, give or take a few.....Gee and I went to America's Best in the city, so I could get new glasses and contacts and Gee could get two new pair of glasses.  


We made the appointment and showed up at the scheduled time.  Of course, after all the "adjustments," "fittings," and then the taxes.....we may as well have stayed home and gotten our stuff.  We literally spent hundreds of dollars.....on EACH of us.  They really know how to train those "specialists" too. They can "well if you do THIS package, you save THIS amount BUT if you do THIS package, well you are saving THIS amount..."  and on and on.  Until your head is spinning around repeatedly and you scream "STOP," just to get them to finally shut up!  I was exhausted by the time we got out of there.


Okay so the contacts I ended up getting, they don't keep in the office.  Of course they don't!  And what a shocker, they are a little MORE expensive than the "other" contacts.  Oh well, let's just get on with this!  I don't have a problem paying a higher amount for something that I really want, and trust me, I wanted those contacts.  Because I was out of my previous prescription!  They couldn't even give me a "trial" pair so they told me that I would have to come back in for a follow-up whenever the contacts were in.  


NEXT, they tell me that they don't keep MY prescription on hand and that I will have to pay for them now and they will ship them to the store within 3-5 business days.  Whoa Nellie...this isn't working for me!  I have to drive a little over an hour to come up here anyway so I am not going to just RACE up here some day after work when I don't have the time or the gas money to do it  (Okay well maybe I did have it and I like going to the city but I didn't want THEM to know it).  


They tell me that by the time Gee's glasses are in, my contacts SHOULD be in.  They would contact us when they get there.  Two days later and we haven't heard anything.  I call them.  (Hey, I figure they are a glasses/contacts company, they can ship that shit overnight, right?)  Stuff isn't in.  I call again two days later.  Nothing.  They have nothing.  Literally thirty minutes later, I get an email from them saying that Gee's glasses are in.  They said I needed to come get them but to bring Gee for a "fitting."  Of course.  And I believe this was on a Thursday and there was no way I could get away until Saturday because of my work schedule.  


So I get off work on Saturday and we race to the city.  We have literally two and a half hours to get there, get fitted into our glasses/contacts and get out before they close.  We get there and I give them our names and they say "We have Gee's glasses right here....." and off they go with him.  I tell them I am supposed to pick up my contacts and they don't have them.  "Did you get an email that they were here?"  "No."  Girls are scrambling.  One of them finally says to me, "Can we just ship them to your house and then you don't have to make another trip up here just for that?"  That would be GREAT.  I am going to love this place!


It was probably three or four days later when I received my contacts in the mail.  And there they were.....a box of each prescription (each eye) and a separate "trial" box.  It held one of each prescription.  So I plop them in my eye and away we go.  Forgot one thing.  To go in and have my "follow up" done with the new contacts.  It got put to the wayside and I completely and totally forgot that I needed to go have that done.  


So I have used my contacts and am on my last pair so I get online and order another box of each.  These things aren't cheap, I remind you.  I could have went somewhere else and ordered the same prescription and could have saved about eight bucks or something like it but no, I was faithful to my company.  So that was yesterday when I ordered them.  I had a voicemail to call this ordering company today when I woke up.  So I give them a call, knowing that this can't be good when they say my order is put on hold.  


"The office says they can't release your prescription because you haven't been in to do your follow-up."  Are you shitting me??  I told the gal that I have been wearing what THEY sent me in the mail for seven months now and they won't release my prescription because I didn't go in and tell them they fit okay??  Unbelievable.  So I call the office.  I was sweet.  As sugar.  If I was any sweeter, there would have been bees swarming me.  That poor girl on the phone, I had sixteen questions about fourteen different things.  I figured if they were going to inconvenience me, I would inconvenience them.  So I did.  And they were.


Turns out because I didn't go in, I have to go back to the city for the "follow-up" and then they can release the prescription.  "Okay so can you have a box of scripts on hand by Saturday so afterward I can just buy them there?"  Big fat fucking no.  Are you people serious???  Is it really your policy to make people WORK for this shit??  We're already paying for it!  They don't even care that I live OVER an hour from them.  Come in and do it or go somewhere else and start over.  *sigh*  


Supposedly it's a liability issue if they release the contacts script without a follow-up.  Can I sue them for my own negligence, really??  And it's a liability for them to order a box of my scripts to have on hand (TO SELL TO ME) after I have my follow-up done. Why???  Can't they just save them or return them?  I mean, this IS AMERICA!!  And I know from my original appointment that if the trial pair didn't work, they could just send the others back. 


So for fucks sake...I am going to the city Friday afternoon.  After I travel to the hometown (which is in the complete OPPOSITE direction) for a doctor's appointment that morning.  Someone might wanna forewarn the doctor that day.  I may not be in the best of spirits.....but then again, maybe I will be!


This is my rant.  America's Best Contacts & Glasses.....you are assholes.  Through and through.  This will hopefully be the last time you bend me over the ole park bench and give it to me in the ass!  Maybe I'm just overreacting. Is it too much to ask of them to send a postcard or an email (yes, they have my email address) or even a quick phone call to say "Hey just a reminder.  You need to do a follow-up or we won't be able to release your prescription to order more contacts."  Is that really too much to ask??